Last updated: August 1, 2023
VetRecor,Inc. (“VetRecor”) provides this Privacy Policy to describe how we may collect, use and protect personally identifying information that you provide us through your interactions with the website HTTPS://WWW.VETRECOR.COM (“Website”) or our electronic veterinary records software (“Services”). We respect your privacy and have safeguards in place to protect it. Any personal information requested, collected or used in connection with the Website or Services will only be used as described in this Policy. Your access and use of the website, Services and their contents is subject to this Privacy Policy, as well as our Terms and Conditions. By accessing and using the Website or Services, you accept and agree to this Privacy Policy and the Terms and Conditions without any limitation or qualification. We may update this Privacy Policy from time to time. You should check here regularly to ensure that you are aware of any changes. If we make substantial changes, we will let you know.
What Personal Information We Collect
We collect certain information that you provide to us, such as in creating an account through the Services. This may include your name, email address, username, and password. We may also receive personal information about you from your veterinarian in connection with your pet’s records, such as your name and contact information, email address, physical address, and telephone number; emergency contact information such as name and telephone number; and credit card information if held on file by your veterinarian. We may also collect certain information automatically when you access or use the Website or Services. These may include your browser information; device’s unique device identifier; Internet Protocol (IP) address; mobile network information; information collected through cookies, pixel tags and other technologies; the day and time of your visit; and the website page you visited prior to accessing the Website or Services.
Use of Cookies
We use cookies on the Website and Services for a variety of purposes. A cookie is as mall file placed on your device for identification and tracking purposes. Some are session-specific and will be deleted from your device after your session ends. Some will persist, such as preference cookies that allow us to remember your preferences and settings, such as your login information. Others are for security purposes, to enable and support our security features and help us detect malicious activity. Cookies from third parties may also be placed on your device while using the Services. These may include statistics cookies from our third-party web analytics partners to help us analyze web traffic and use of the Services. It may also include other third-party cookies, such as from social media or ad networks, that may be used by them to track your browsing activity and help them provide their services. You may refuse certain cookies by managing your Cookie Preferences in your browser or device settings, or by going here (https://www.vetrecor.com). However, if you do so, certain aspects of the Services may no longer be accessible or may not work as well. Security cookies cannot be turned off. In addition, areas of the Website, Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other statistics related to the Services, such as for example, recording the popularity of certain content and verifying system and server integrity.
Why and How We Use Personal Information
The personal information we collect is used to provide and improve the Website and Services, understand your needs, and enhance our marketing efforts including, without limitation, as follows:
▪Administering the Website and Services.
▪ Fulfillment of orders of electronic veterinary records through the Services.
▪ Maintaining the safety and security of the Website and Services.
▪ Improving the Website and Services.
▪ Responding to your inquiries and providing technical support.
▪ Providing newsletters and other information about our products and services.
▪ Website analytics and web traffic analysis.
▪ Sending promotional email about new products, special offers or other information which we think you may find interesting.
▪ Carrying out market research and marketing activities.
▪ As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our Terms; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We do not process credit card payments or retain any financial information.
Sharing or Disclosing Personal Information
We do not sell or share personal information to third parties for valuable consideration. We use third-party vendors to provide certain services that allow us to provide the Website and/or Services, such as for website hosting, document storage, IT services, email delivery services, email marketing, auditing services, website analytics and other services. Information you provide may be shared by us with any of such third-party vendors, but only for the limited purpose of performing these tasks on our behalf. Each vendor is vetted and bound by contractual obligations that are at least as stringent as this Privacy Policy. These vendors have their own privacy and data collection practices which are independent of us. We are not responsible or liable for their independent practices, policies or actions.
Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law. At any time, you may request a copy of the information we are storing which relates to you.
Data Security
We take commercially reasonable steps consistent with industry practice to ensure that your data is treated securely and in accordance with this Privacy Policy, including organizational and technical measures. These may include but are not limited to data encryption, anonymization or pseudonymization; multi-factor authentication; firewalls; anti-virus and anti-malware protection; restricted access on a need-to-know basis; data partitioning.
Privacy Rights
Depending on where you are a resident, you may have certain privacy rights regarding your personal data according to your state’s privacy laws. These rights may include:
▪ Right of access: You can request further details regarding your personal information that we process, such as the types of personal information we process, the source of such information, the purpose for which we process the personal information, the expected duration that we anticipate holding that personal information, and the technical safeguards for that information, subject to the limitations set out in applicable laws and regulations. ·
▪ Right of correction/rectification: At your request, we will correct incomplete or inaccurate parts of your personal information. ·
▪ Right of deletion: At your request, we will delete your personal information if it is no longer necessary for us to retain it, though we may decline your request if we must keep your personal information to complete services, provide requested products to you or to comply with legal requirements. ·
▪ Right to restrict processing: At your request, we will restrict processing of your personal information, though we may decline this request if necessary to comply with legal requirements. ·
▪ Right to data portability: At your request, we will provide you with your personal information in a commonly used format. ·
▪ Right to decide on processing for marketing: Depending on your state of residence, you may have the right to opt-out of processing of your personal data for targeted advertising, sale of personal data and profiling in connection with decisions that produce legal or similarly significant effects. ·
▪ Right to withdraw consent: You have the right to withdraw any consent you may have previously given us at any time. ·
▪ Non-discrimination: You have the right to not be discriminated against in price or service for exercising your privacy rights. ·
▪ Right to Appeal: For Virginia and Colorado residents, you have a right to appeal our decision regarding a privacy request if it is not provided within 45 days from receiving your request. You may first appeal to us at LEGAL@VETRECOR.COM. If the appeal is denied, you may submit a complaint to the Attorney General’s office of the state. To exercise any of the above rights, please contact us at LEGAL@VETRECOR.COM or mail to us at 48 26th Street, Pittsburgh, PA 15222.
Children Under the Age Of 16
Our products, services and website are not directed to, and we do not knowingly collect or solicit personal information from, children under the age of 16. If we learn we have collected or received personal information from a child under the age of 16, we will delete that information. If you believe that we might have any information from or about a child under the age of 16, please contact us at LEGAL@VETRECOR.COM.
Changes to our Privacy Policy
We may modify or update this Privacy Policy from time to time. To see when this Privacy Policy was last updated, see the effective date at the beginning of the Privacy Policy. Any changes will become effective when we post the revised Privacy Policy on the website. Your use of the website or Services following these changes means that you accept the revised Privacy Policy. If you have any questions about this Privacy Policy, please contact us at LEGAL@VETRECOR.COM or mail to us at 48 26TH STREET, PITTSBURGH, PA 15222.